PRIVACY POLICY

updated as of 12 March 2025

1. Introduction This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

2. Interpretation and Definitions

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Helio Solar LLC, 4 Research Drive, Suite 402, Shelton, CT 06484.

  • Cookies are small files placed on Your Device that contain details of Your browsing history.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to  Helio Solar LLC accessible from https://www.helio.solar/.

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3. Information We Collect We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and mailing address.

  • Account Information: Username, password, and account preferences.

  • Transaction Information: Payment details and purchase history.

  • Usage Information: Browsing history, IP address, and cookies.

We collect information when you provide it directly, such as when signing up for our services, making a purchase, or opting into SMS notifications. We may also collect information automatically through website tracking technologies.

4. Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track activity and store information. You can instruct Your browser to refuse all Cookies or indicate when a Cookie is being sent. However, if You do not accept Cookies, some parts of our Service may not function properly.

5. How We Use Your Information We use your personal information for the following purposes:

  • To provide and maintain our services.

  • To manage Your Account.

  • To communicate with You about orders, inquiries, and service updates.

  • To send marketing communications (if You have opted in).

  • To comply with legal obligations and protect our business.

6. Sharing of Personal Information We do not share, sell, or rent your phone number or SMS consent information with any third parties or affiliates for marketing purposes. Your personal information may only be shared with trusted service providers who assist us in operating our business, provided they adhere to strict confidentiality agreements.

7. SMS Communications If you consent to receive SMS from Helio Solar, you agree to receive order updates, promotional messages SMS from us. You can opt out at any time by replying "STOP." For support, reply "HELP." Message and data rates may apply. Messaging frequency may vary. Visit https://www.helio.solar/privacy-policy for more details on our privacy policy and terms.

8. Your Choices & Rights You have the right to:

  • Opt out of marketing communications at any time.

  • Access, update, or delete your personal information.

  • Restrict or object to certain data processing activities.

9. Retention of Your Personal Data We will retain Your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Certain data may be retained to comply with legal obligations.

10. Security of Your Personal Data We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

11. Children’s Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and become aware that Your child has provided Us with Personal Data, please contact Us.

12. Links to Other Websites Our Service may contain links to other websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit.

13. Changes to this Privacy Policy We may update Our Privacy Policy from time to time. Changes are effective when posted on this page.

14. Contact Us If you have any questions about this Privacy Policy, You can contact us:

  • By email: info@helio.solar

  • By phone number: 888.868.4562